Support for Products


ToolBookDeveloper Products


Support for Products

For information on our support policy, click here.

Many of the most common questions about products can be found in the Knowledge Base that is available 24/7/365. We also recommend that you consult the user guide for the product you need assistance with.  You can access the user guides by clicking here.

Customers of all products EXCEPT Power Book Builder and who have a current support agreement may submit support requests by e-mail  Support by phone with Peter in Australia is not always practical (and usually is not necessary) because of the time differences and costs.  However, if you request support by e-mail, be sure to provide your phone number in the event it is more effective to call you.

Power Book Builder customers may submit support requests by e-mail or may call Robin for support at 888-496-3538 or 802-496-3538.

File Upload:  If you have been asked to upload a file for support purposes, please click here.  You will need the password that we provide.

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